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Return to Vendor (RTV)

A return to vendor (RTV) sends goods you received back to the supplier — because they failed QA, arrived damaged, or were not what you ordered. Posting the RTV takes the stock out of the warehouse with a reason. Copy it from the GRN so PrismaWMS knows exactly which delivery the goods came from and never returns more than was received.

Where: Inbound → Return to Vendor

How an RTV works​

The list​

Return to Vendor
Return to Vendor
  1. New RTV — create a return.
  2. GRN — the delivery the goods came from. Click to open it.
  3. Reason — why the goods go back, e.g. QA-REJ (failed inspection).
  4. Status — Posted, or Reversed when a posted return was undone.

Create a return​

Click New RTV, choose the warehouse, then Copy from… → GRN and pick the delivery.

New Return to Vendor
New Return to Vendor
  1. Copy from… — copy lines from a GRN or receipt. Quantities are capped at what has not been returned yet.
  2. Add stock — or pick any stock in the warehouse without a GRN.
  3. Vendor — taken from the GRN. (Optional, unless your settings require a supplier.)
  4. Reason — a reason that allows stock to decrease: return disposition, QA reject, damage, write-off … Reasons that need approval cannot be used here, because an RTV posts immediately.
  5. Note — what is wrong, and the supplier's return authorisation number if they gave you one.
  6. From bin / balance — exactly which stock to send back (bin, LPN, status). The lot and expiry travel with it.
  7. Qty — how many to return.
  8. Post RTV — post. The stock leaves the warehouse and the RTV gets its number. Save & Print also prints the return note for the driver.

Fill in Carrier and Vehicle No so the return can be traced.

Good to know​

  • Only posted GRNs from the same warehouse can be returned.
  • Reverse a posted RTV if it was made by mistake: the stock comes back and the GRN quantity becomes returnable again.
  • Stock that is in transit between warehouses cannot be returned.
  • For deliveries from an ERP, a return confirmation is queued for that system, just like a receipt confirmation.